At affity, we are dedicated to providing top-tier performance-based marketing tracking solutions that empower businesses with actionable insights. Our refund policy is crafted with transparency in mind, ensuring you fully understand every aspect of our trial and subscription process.

Refund Policy Terms & Conditions

1. 14-Day Free Trial

Your free trial starts immediately upon registration once you provide valid card details. During this period, you can explore our full range of tracking and analytics features without incurring any charges.

This trial is designed to give you a comprehensive understanding of how our platform can optimize your marketing strategies. We encourage you to test all functionalities to determine if our service meets your business requirements.

2. Pre-Trial Expiry Notification

Before the trial period ends, we will send a reminder notification to your registered email address. This gives you ample time to evaluate our platform and decide whether to continue with a paid subscription.

3. Automatic Subscription Activation

If you do not cancel your trial before its expiration, your subscription will automatically transition to a paid plan. Your card on file will be charged the applicable subscription fee at the start of the next billing cycle.

4. Refund Terms

Once your subscription is activated after the trial period, all charges are non-refundable. We highly recommend using the free trial period to ensure that our platform aligns with your marketing objectives.

In exceptional cases where you encounter technical issues or service discrepancies, please contact our support team. While subscription fees are generally non-refundable, we assess such situations on a case-by-case basis.

5. Subscription Cancellation

You can cancel your subscription at any time during the trial period via your account settings or by contacting our support team.

Please note that once the trial period ends and your subscription is active, cancellations will not qualify for a refund of any fees already charged.

6. Policy Modifications

We reserve the right to update or modify this refund policy at any time. Any changes will be communicated via our website and will take effect immediately upon posting.

For additional assistance or any questions about our refund policy, please feel free to contact us at [email protected].